As you can see from the picture, the original chat box that was on the Key.com site, which would show when you were looking around the site, was quite a mess. The title of the chat box was on two different lines. The stock image was artificial and mundane. The text boxes for Name and Email, buttons and divider line are all hanging off the inside frame. There's a glow along the edge that is very outdated. Overall, it really needed a new design.

Surprisingly, the HTML of the page couldn't be edited due to technology constrants. Only the CSS. So it was a bit more of a challenge to design the new chat with the hard-coded features of the old.