As you can see from the picture, the original chat box on Key.com, which appeared as visitors browsed the site, was quite a mess. The title was split awkwardly across two lines. The stock image felt artificial and generic. The text boxes for Name and Email, along with the buttons and divider line, all hung awkwardly against the inside frame. An outdated glow ran along the edges. Overall, it was clearly due for a redesign.
Surprisingly, the page's HTML couldn't be edited due to technical constraints, only the CSS. That made designing the new chat box more of a challenge, since I had to work within the hard-coded structure of the old one.
